ChatWe ship to PO boxes
Yes, we ship to PO boxes with standard shipping through the postal service. Express uses a courier that cannot deliver to PO boxes, so choose standard at checkout.
PO box shipping reply template
Yes, no, or only with this method.
Postal services deliver to PO boxes and most couriers do not. Tell the shopper which of your options works.Updated · By Ziyad BasheerShort answer
Whether an order can go to a PO box depends on the carrier: postal services deliver to them, while most couriers need a street address. Say which of your shipping methods work, and what to choose at checkout.The templates
Fills in from Shopify, with a fallbackYours to fill in
ChatStreet address only
We are not able to ship to PO boxes, because our carrier needs a street address. A work address or a pickup point works well if you are out during the day.
Internal notePO box on a courier order
order.name has a PO box address but ships by courier. Ask the customer for a street address, or switch the shipping method, before the label is created.
When to use
A shopper asks whether you deliver to a PO box, or which shipping methods do. Not when they ask whether you ship to their country.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.
Only if
They ask about a PO boxYour PO box topic is detected in a shopper message.
After an order is placedOptional: add order exists, so a courier order with a PO box reaches your team.
Example conversation
Customer
Can you ship to a PO box? I am not home during the day.
Aide
Yes, we ship to PO boxes with standard shipping through USPS. Express uses a courier that cannot deliver to PO boxes, so choose standard at checkout and enter the box number as your address.
✓Answered from your shipping methods
Frequently asked questions
Generally no, they need a street address. USPS delivers to PO boxes, and some courier services hand the last leg to USPS for that reason.
Catch it before the label is made. Ask for a street address or change the method; Aide can update the address for a verified shopper while the order is still unshipped.
In your shipping policy, next to each method. Aide quotes the policy in your knowledge, so the chat reply and the page always agree.
Related templates
Update shipping addressConfirm a new address, or explain it already shipped.Email · Chat · Internal noteHow much is shippingYour shipping rates, by region and speed.Chat · Email · StepsInternational shipping availabilityAnswer whether you ship to a country.ChatEstimated shipping timeAnswer how long shipping takes.Chat
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.